Support

Help with Tsunami Escape, a Trackit LLC application for Puerto Rico.

Contact Trackit LLC

Email trackit@trackitpr.com to report issues, share feedback or ask privacy questions. Include your device model, operating-system and app versions, and steps to reproduce the issue. You may attach screenshots after hiding personal information.

Do not send credentials, private keys, verification codes or your exact location unless necessary. This email is not an emergency channel and does not guarantee an immediate response.

During an emergency

Follow official alerts and local-authority instructions. For an emergency in Puerto Rico, call 911. Tsunami Escape is an informational tool, not a replacement for emergency services, and cannot guarantee a route or destination will remain safe.

Alerts may be delayed or fail to arrive because of source, network or notification-service failures. No alert appearing in the app does not confirm there is no threat. Do not wait for a support response before taking action.

GPS and routes

You can plan from a saved place or address. Starting navigation requires precise-location permission and a recent GPS position. If your real position differs from the route origin, recalculation requires connectivity.

A downloaded map is a reference; it does not guarantee up-to-date information or new street-route calculation without internet. Follow signs, closures and official guidance even if they differ from the app.

Alerts, voice and SOS messages

Notifications are optional and controlled from Settings and system settings. Keep other official information channels available; this app should not be your only source of alerts.

To test voice, check volume, audio output and iPhone silent mode. If no audio is heard, report the behavior and operating-system version. SOS prepares a message: check the recipient and confirm sending in your messaging app.